Cancallation Policy

Last Updated: [01/02/2024]

At Toteteca, we strive to provide you with a seamless shopping experience. Our cancellation policy is designed to be fair and transparent. Please read the following terms carefully:

1. Order Cancellation:

  • 1.1 Cancellation Window: You may cancel your order within 24 hours of placing it. After this period, your order will enter the processing phase, and cancellation may not be possible.

  • 1.2 Customized Products: Orders for customized tote bags cannot be canceled once the customization process has begun.

2. How to Cancel an Order:

  • 2.1 Contact Customer Support: To cancel your order, please contact our customer support team as soon as possible via email at [[email protected]] or through our [Contact Us] page on the website. Provide your order number and details for prompt assistance.

3. Refund Policy:

  • 3.1 Refund Eligibility: If your order is canceled within the allowed time frame, and payment has been made, you are eligible for a full refund.

  • 3.2 Refund Process: Refunds will be processed using the original payment method. Please allow [X] business days for the refund to reflect in your account.

4. Exceptions:

  • 4.1 Customized Products: Customized tote bags are made to order and are exempt from our standard cancellation policy once the customization process has started.

  • 4.2 Flash Sales and Promotions: Orders placed during flash sales or promotional events may be subject to different cancellation and refund policies. Please refer to the specific terms provided during the promotion.

5. Changes to Orders:

  • 5.1 Modifications: Once an order is placed, modifications (such as changes to the product, color, or shipping address) may not be possible. Please review your order carefully before confirming the purchase.

6. Contact Information:

If you have any questions or concerns about our cancellation policy, please contact our customer support team:

7. Modification of Policy:

Toteteca reserves the right to modify or update this cancellation policy at any time. Changes will be effective immediately upon posting on the website.

Thank you for choosing Toteteca. We appreciate your understanding and cooperation.